What is the Safety and Support Fee?
The Safety and Support Fee will be applied to all in-home requests. This expense is put into significant devices, preparing and staff which continue our foundation.
Would it be advisable for me to tip my tech?
No tip is essential. In any case, don’t hesitate to express gratitude toward them for working superbly.
How am I charged for administration?
You’ll be approached to give a Mastercard when you demand your first help. At the point when your administration is finished, your tech will ask you sign to recognize the effective consummation of the activity. We’ll at that point charge the installment technique you gave. In the event that your tech was not able complete the administration in any way, shape or form, they’ll advise us and bolster will be in contact to examine the alternatives. In the event that you are not happy with your administration, kindly don’t close down as you will be charged around then. Our Support masters will be on contact to discover how we can guarantee your fulfillment.
Do I pay the tech straightforwardly?
No, kindly don’t give installment to your tech. Installment will be applied to your charge card on document. We don’t acknowledge some other types of installment, for example, money or check.
How would you value your administrations?
We offer a fixed base cost for each help. Extra charges for additional items are offered for certain administrations. You’ll get a careful statement during booking.
Would it be a good idea for me to orchestrate extra administrations with my tech?
On the off chance that you need extra help on a current request, your tech will give our help a chance to group know. In the event that you need another assistance, you can book on the web or by telephone. Kindly don’t contact your tech legitimately to book an arrangement or make an installment. The OceanApart Technologies Guarantee and any guarantees just apply to administrations booked through our framework. Furthermore, any administrations organized straightforwardly among you and your tech are not secured by our protection strategy.
How do you verify your techs?
Every single tech experiences a total personal investigation to guarantee your wellbeing.
How talented are your specialists?
OceanApart Technologiess originate from an assortment of foundations. They extend from full-time technical support experts to understudies hoping to make some additional money. Have confidence, we hand select our specialists and simply after they have been verified and show their insight through a progression of aptitudes appraisals will we send them to your home.
When will my tech show up?
When mentioning your administration, you’ll give your accessibility. When we’ve discovered the correct tech for your administration, you’ll get an affirmation email which will incorporate your arrangement date and time. That is the point at which your tech will show up – no 4 hour windows of time at OceanApart Technologies. In the event that your tech is late, if it’s not too much trouble get in touch with us so we keep an eye on their status. We take a stab at reliability and would prefer not to burn through your valuable time.
What is OceanApart Technologies Now! Moment Online Support?
This alternative is accessible for administrations that can be performed remotely. It’s incredible for additional tedious administrations like infection expulsions and PC check ups. You can get bolster immediately and we’re accessible all day, every day. At the point when you’re prepared to start, one of our specialists will sign into your PC to play out your administration while you watch the enchantment happen directly before your eyes. Remote administrations are limited so in addition to the fact that it is advantageous, it spares you money! On the off chance that the administration you need can be performed remotely, you’ll see the alternative to choose OceanApart Technologies Now! Moment Online Support during booking.
Would i be able to choose a similar tech for consequent visits?
We can oblige a few solicitations, however please recall that our specialists are specialists in explicit territories. To guarantee the best and most effective help conceivable, we coordinate you with the most qualified tech for your issue. That might be your past tech. In the event that you’d like a particular tech, if you don’t mind book your administration through one of our help pros at
Would i be able to make changes to my arrangement?
You can reschedule or drop your arrangement from. For any other issues, please call Support at
How before long would i be able to plan my arrangement?
You can demand in-home assistance when the following day through our site. On the off chance that your administration can be performed remotely, OceanApart Technologies Now! Moment Online Support is accessible day in and day out and is regularly the quickest method for getting issues settled.
Imagine a scenario in which I don’t have the foggiest idea about what’s up.
Not an issue. Simply pick the suitable assistance and include as a lot of insight regarding the issue as you can. We’ll survey your solicitation and connect in the event that we have any inquiries. On the off chance that you need assistance deciding the fitting help you need, don’t hesitate to get in touch with us by email or telephone. Our help experts can help make your administration demand.
How would I set up an arrangement?
Initially, select the administration you need from the landing page. Give a couple of insights regarding your issue and the area where you need administration. You’ll at that point select an advantageous date and time for your arrangement lastly an installment strategy. When we get your solicitation, we’ll promptly begin searching for the perfect tech. You’ll get an affirmation email once your arrangement is affirmed. On the off chance that you don’t get an affirmation email 3 hours preceding your favored time, kindly reach us immediately.
How would I find support?
It would be ideal if you get in touch with us at
. For prompt help, call
What is your retraction and rescheduling approach?
In the event that you have to drop or reschedule your arrangement, it would be ideal if you call Support at 1-800-754-1007 to guarantee brief consideration.
You may drop an affirmed arrangement as long as 24 hours preceding the arrangement time. A $25 dropping expense will be applied to abrogations inside 24 hours of an affirmed arrangement. In the event that you neglect to drop in any event 3 hours preceding the affirmed arrangement time, you will be charged in full for your planned help.
Is my administration ensured?
We ensure our administration for 30 days. On the off chance that you have an issue with any work performed, just contact Support and we’ll send another tech out whenever the timing is ideal. We are focused on your total fulfillment. In case you’re not 100% glad, we’ll take the necessary steps to make it right.
Do you offer a membership administration?
Truly! We have various technical support plans accessible which incorporate both in-home and boundless remote help.
What are your hours?
In-home technical support administrations are accessible from 9am to 9pm, 7 days per week. Remote technical support and our client assistance staff is accessible every minute of every day. For help issues, email us at: firstname.lastname@example.org
Is OceanApart Technologies available in our area?
OceanApart Technologies is accessible across the country! In the event that you need administration in an increasingly remote territory, it might take somewhat longer than expected to coordinate you with a specialist, yet we’ll do all that we can to support your solicitation. Much appreciated ahead of time for your understanding. Our group of specialists is developing each day.
What is OceanApart Technologies?
OceanApart Technologies is an on-request, in-home technical support administration gave by our completely screened and foundation checked group of specialists. Notwithstanding a total scope of in-home tech establishment and bolster administrations, we additionally offer OceanApart Technologies Now Online Support for issues that can be settled remotely. We’re making innovation in the home basic.